It’s not really poor customer service. The intent of these packages is to limit them to event purchases; they’ve always been that way.
The CMA does change how event purchases work, now, and they aren’t gatekept by Logistics teams anymore.
I suppose a chapter can, at its discretion, continue to have events manually applied by their Logistics teams rather than simply award GS, but that seems unnecessary.
Edit: As for people spending money out of chapter rather than in chapter, that’s a thing that’s been going on for at least nine years now, and we seem fine.