Attention Alliance Players!
I hope this message finds you well during the off season. Many of you know that I have been asked to assume the mantle of General Manager at Alliance HQ. This is a very new role for me, but it is not my first time in charge of an organization. For those of you who do not know I have been managing people and businesses since I was 19 years old including many years now as a District Manager, previously for GameStop and most recently for Public Storage. This might mean I approach things differently, but hopefully the skills I bring to the table will benefit any player that attends or interacts with HQ.
The reason for getting your attention today is very simple. I DESPERATELY need player feedback about the HQ Chapter. Customer service and player reactions to the chapter are critical for the continued success of HQ and I take your feedback extremely seriously. What I am looking for today is just some basic information from you about your thoughts and feelings on HQ. I need to know what we do well and what we need to improve. I am not saying that I can fix every concern, but I can promise that while I am the GM at HQ I will absolutely listen to anything a player has to say be it praise or constructive criticism.
PLEASE, I entreat, I implore, nay sir/madam I BEG you, take 2 minutes of your time and send me a couple of sentences on what you like and what you want to see improve at the HQ chapter!
I have one caveat please do not send me individual/player specific problems. An example of this is “I sent 14 emails to plot, but never got a response”, or “my build is not correct.” If you want to note things like this to illustrate a point then by all means let me know, but make your over arching point as well. It is not that I am uninterested in these, far from it! I am just not set up to handle these issues at this time. There will be a separate communication as we get closer to the season asking you to send me any nagging individual issues so that I can try and take care of them. For now I just need general comments so that I can begin to learn what you need from me and the staff to improve your LARPing experience.
This message will also be followed up by a short survey that I am developing that will be sent via email and posted anywhere I can find so that you can send me more feedback. All information sent to me will be kept confidential and read by only by me.
I am open to communication. PM Me! Send me an FB message! Email me! I don’t care just talk to me about what you like/dislike so I can serve you to best of my ability.
Note: I don’t have access to the GM email yet, but will in about 2 weeks so use FB or PM for now, or email me at brianwhitham@hotmail.com.
Yours in Service,
Brian Whitham
General Manager
Alliance HQ Chapter
I hope this message finds you well during the off season. Many of you know that I have been asked to assume the mantle of General Manager at Alliance HQ. This is a very new role for me, but it is not my first time in charge of an organization. For those of you who do not know I have been managing people and businesses since I was 19 years old including many years now as a District Manager, previously for GameStop and most recently for Public Storage. This might mean I approach things differently, but hopefully the skills I bring to the table will benefit any player that attends or interacts with HQ.
The reason for getting your attention today is very simple. I DESPERATELY need player feedback about the HQ Chapter. Customer service and player reactions to the chapter are critical for the continued success of HQ and I take your feedback extremely seriously. What I am looking for today is just some basic information from you about your thoughts and feelings on HQ. I need to know what we do well and what we need to improve. I am not saying that I can fix every concern, but I can promise that while I am the GM at HQ I will absolutely listen to anything a player has to say be it praise or constructive criticism.
PLEASE, I entreat, I implore, nay sir/madam I BEG you, take 2 minutes of your time and send me a couple of sentences on what you like and what you want to see improve at the HQ chapter!
I have one caveat please do not send me individual/player specific problems. An example of this is “I sent 14 emails to plot, but never got a response”, or “my build is not correct.” If you want to note things like this to illustrate a point then by all means let me know, but make your over arching point as well. It is not that I am uninterested in these, far from it! I am just not set up to handle these issues at this time. There will be a separate communication as we get closer to the season asking you to send me any nagging individual issues so that I can try and take care of them. For now I just need general comments so that I can begin to learn what you need from me and the staff to improve your LARPing experience.
This message will also be followed up by a short survey that I am developing that will be sent via email and posted anywhere I can find so that you can send me more feedback. All information sent to me will be kept confidential and read by only by me.
I am open to communication. PM Me! Send me an FB message! Email me! I don’t care just talk to me about what you like/dislike so I can serve you to best of my ability.
Note: I don’t have access to the GM email yet, but will in about 2 weeks so use FB or PM for now, or email me at brianwhitham@hotmail.com.
Yours in Service,
Brian Whitham
General Manager
Alliance HQ Chapter
