Oregon Logistics Team Communication Policy

[Oregon Logistics]

The Alliance Oregon Logistics Team is composed entirely of volunteers who love to help our game be the best it can be and to answer your questions so that you can have a fantastic time at each event. However we are still busy people with a lot going on outside of Alliance, and so we need to maintain an adequate level of Larp/life balance in order to stay at peak and avoid burnout. Therefore we ask that you respect the following communications guidelines:

The primary means for contacting Logistics are:

1. Send an email to logistics@allianceoregon.com
2. Send a private message on the National Alliance Forums to the Oregon Logistics account.
3. As a direct reply to a relevant forum thread posted by the Oregon Logistics account, e.g. an event pre-registration thread.

At our discretion, Logistics may reach out to the player by direct message (Discord, Facebook Messenger, etc.) to answer specific questions that are likely to require several clarifications. Unless we have stated otherwise, any question unrelated to the direct message should still be sent by the primary means.

In certain circumstances you may contact the Alliance Oregon Head of Logistics, Corin Lynn, by direct message on Discord (preferred, handle is Khyriel Aejayn#1895) or Facebook Messenger, after contacting Logistics via the primary means.

1. Examples of appropriate circumstances for sending an unprompted direct message to the Head of Logistics are:
   1. Any changes that would affect your PC registration for an event and require printing or re-printing of cards, scrolls, or magic items, less than 48 hours before the event begins, e.g. switching characters, completely discarding and rewriting a new character, losing magic item tags and needing a re-print, etc.
   2. Last minute NPC registration to determine if there is availability for meal plan/heated cabins less than 48 hours before event
   3. When you need to undo a skill purchase in the CMA on an Oregon character and it has been between five and seven days since you purchased it.
   4. Any emailed/forum message questions for which you have not received an answer after 14 days.
2. Examples of inappropriate circumstances for sending an unprompted direct message to the Head of Logistics include, but are not limited to:
   1. Questions about how to use the Alliance CMA
   2. Asking if payments were received
   3. Changes to your event registration more than 48 hours before the event
3. This is not an exhaustive list, so please use your best judgment. Messages that are considered non-urgent will politely be asked to wait for a reply to their email/forum message.

We sincerely appreciate your understanding and cooperation with these guidelines. It helps to significantly reduce our stress, minimize the amount of things lost in the shuffle, and ultimately contributes to a better experience for all of our players. This policy is not in response to any particular person or persons, just something that happens from time to time that we felt the need to clarify our expectations on. We love the enthusiasm of all of our players and look forward to seeing you at game! <3

-Corin Lynn
Head of Logistics for Alliance Oregon